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We want your time at ALEXANDRA HOUSE to be absolutely wonderful, so we've put together some helpful information to make your day as enjoyable as possible. Sunday - upon request for group bookings -------------------------------------------------------------------------------------------------- Arrival times ALEXANDRA HOUSE Etiquette Please respect other guests right to privacy and quiet. Please switch off and do not use your mobile phone. Smoking is not permitted inside ALEXANDRA HOUSE. What to bring with you and what to wear ALEXANDRA HOUSE will provide you with a spa robe and slippers for use during your stay with us. Lockers will be available for your personal possessions. Remember that if you are lucky enough to have been given a Gift Voucher, bring this with you and hand it in on your arrival. Don't worry if you forget them - we will charge you as normal on the day and refund you as soon as you forward them to us, provided you do so within 7 days of your visit. You might also like to bring your favourite book that you can't bear to put down. Alternatively you're welcome to flick through the magazines provided by ALEXANDRA HOUSE. Booking Cancellations less than 24 hours before any treatment or package are subject to a charge of 50% of the treatment/package cost. Full payment will be charged for non-arrival without notice. Disabillity Access ALEXANDRA HOUSE is committed to providing accessibility for all. Whilst we make every effort to ensure all guests find ALEXANDRA HOUSE easily accessible, due to the layout of the building, some of the facilities are not on the ground floor. However, we are able to provide treatments and the use of a relaxation room and changing facilities on the ground floor. Our wheelchair ramp was provided by Lazarus Mobiity (http://www.lazarusmobility.com). Contraindications to treatments There are some contraindications to some treatments at ALEXANDRA HOUSE. Treatments are carried out subject to the completion of our Medical Client Questionnaire. If you have any conditions that we should take into account when you visit us, for example heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, recent surgery, diabetes, allergies or pregnancy, you should seek the advice of your doctor before booking your treatments. If you do not let us know of any special requirements at the time of booking we cannot guarantee that we will be able to fully accommodate you on your visit. If you have any concerns, please give us a call on 01484 303786 (and where appropriate your doctor). If any treatment is found unsuitable we will recommend an alternative where possible. ______________________________________________________________________ Music We offer a choice of music during your treatments, ranging from soothing piano melodies to calming ocean sounds to chilling Buddha lounge beats to soft classical music, or even no music if your prefer. We will ask you to choose your own preference for music upon arrival. |
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